Returns & Exchanges
At Bagallery, we strive to ensure your beauty experience is flawless, allowing returns for damaged or incorrect items within 7 days of delivery. For hygiene reasons, all beauty and skincare products must remain unopened and in their original packaging to qualify for a return.
Initiate Request
Contact our customer support team via email or WhatsApp within 7 days of receiving your order to log your return request with photographic evidence.
Quality Inspection
Our team will review your request to ensure the item is in its original, sealed condition and verify the reported issue against our quality standards.
Pickup and Return
Once approved, we will arrange a reverse pickup from your address or provide instructions for you to drop off the package at a designated courier point.
Refund or Replacement
After the item is received and undergoes a final check, we will process your refund to your original payment method or dispatch a replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing