Frequently Asked Questions
Everything you need to know about your Bagallery shopping experience.
Are all products on Bagallery 100% authentic?
Absolutely. We take pride in sourcing directly from authorized distributors and brands to ensure that every skincare, makeup, and fragrance item is 100% genuine.
How long does shipping typically take?
For major cities, we offer delivery within 2-3 business days. For other regions, please allow 3-5 business days for your beauty haul to arrive.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 7 days of delivery if they are damaged or incorrect.
What payment methods do you accept?
We offer a variety of secure payment options, including Cash on Delivery (COD), Credit/Debit cards, and popular mobile wallets like JazzCash and EasyPaisa.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our 'Track Order' page to see real-time updates.
Do you offer consultations for skincare routines?
Yes! You can reach out to our beauty experts via our live chat or social media handles for personalized recommendations based on your skin type and concerns.